Privacy Policy

Thank you for choosing to be part of our community. At ResumesUK and our subsidiary and affiliated sites, we are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy (“Policy”) explains what personal data is collected and how it is used by ResumesUK and its subsidiaries and affiliates (collectively, “Company“, “we”, “us”, or “our”) when you access or use the ResumesUK site as well as any other website, mobile site or mobile application related or linked to ResumesUK (collectively, the “Platform”). This Policy and other documents referenced in it apply to all personal data collected through our Platform and any related services, sales, marketing or events.

Personal data is any information relating to an identified or identifiable natural person. It includes things like email addresses, phone numbers, mailing addresses, payment card information, account numbers, and government-issued identification numbers. These are just examples and there are many other types of information that would be considered personal data.

Because we operate globally, we apply local rules regarding the use and sale of personal data, as well as the choice to receive communications from us and our affiliate companies. This Policy generally describes our collection and use practices, but please review the specific notice below for your geographic area, which provides more specific information regarding our practices and your rights:

We hope you take some time to read through this Policy carefully, because it is important. If there are any terms in this Policy that you do not agree with, please immediately discontinue use of the Platform and our services. If you have any questions or concerns about our collection or use of your information, please contact us at info@resumesuk.com.

A. WHAT PERSONAL DATA DO WE COLLECT?

1. Personal data you disclose to us

We collect personal data that you voluntarily provide to us when registering to use the Platform, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Platform or otherwise contacting us.

The personal data that we collect depends on the context of your interactions with us and the Platform, the choices you make and the products and features you use. The personal data we collect may include the following:

Name and Contact Data. We collect your first and last name, email address, mailing address, phone number, and other similar contact data.

Credentials. We collect usernames, passwords, password hints, and similar security information used for authentication and account access.

Employment, Resume, CV and other Job Related Data. We collect the employment, resume, CV and other job related data that you submit to us or provide us access to in connection with the Platform.

Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our third-party payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.

Social Media Login Data. We provide you with the option to register using social media account details, like your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the Information described in the section “HOW DO WE HANDLE YOUR SOCIAL LOGINS.”

All personal data that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal data.

2. Data automatically collected

We automatically collect certain information when you visit, use or navigate the Platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use the Platform and other technical information. This information is primarily used to maintain the security and operation of the Platform, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. This information may include what URL you visited before visiting our Platform, how long you spend on a particular page, and how you navigate our Platform. Please refer to our Cookie Policy for more information on how we use cookies.

We also permit third parties to use tracking technologies on our websites for analytics to understand how visitors interact with our websites. For example, we use Google Analytics to evaluate website traffic and usage data to help us improve our products and services. For more information about how Google collects and processes data visit https://policies.google.com/technologies/partner-sites. For more information about how to opt out of having your information used by Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/, and for Adobe please visit https://www.adobe.com/privacy/opt-out.html.

3. Data collected from other sources

We and our affiliates generally share personal data with each other so that we can provide our services to you. We also may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook), as well as from other third parties.

Examples of the information we receive from other sources include: social media profile information (your name, gender, birthday, email, current city, state and country, user identification numbers for your contacts, profile picture URL and any other information that you choose to make public); marketing leads and search results and links, including paid listings (such as sponsored links). When you choose to, for example, obtain feedback on a resume through one of our third-party marketing partner sites, your contact information and resume will be sent to us.

B. DO WE COLLECT DATA FROM MINORS?

Our Platform is not directed to minors and we do not intend to collect personal data from children under the age of 18. Therefore, we recommend that parents or legal guardians be involved in the online activities of their children in order to prevent the collection of their personal data without parental consent. If you believe that we inadvertently have collected personal data about your child, please contact us at info@resumesuk.com. and we will promptly delete or anonymize this information.

C. HOW DO WE USE YOUR PERSONAL DATA?

We use personal data collected through our Platform for a variety of business purposes described below. We process your personal data for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We use the information we collect or receive:

To facilitate account creation and logon process. We use information you provide to create an account with us. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process. See the section below “HOW DO WE HANDLE YOUR SOCIAL LOGINS ” for further information.
To send administrative information to you. We may use your personal data to send you information about products or services you have purchased and/or information about changes to our terms, conditions, and policies.
To fulfill and manage your orders for services. We may use your information to fulfill and manage your orders for services, subscriptions, and payments, and to address any issues with services provided through the Platform. Our services may include work product analyzed and generated by automated decision making and analysis technologies as well as artificial intelligence and machine learning technologies.

To distribute your resume, CV and other related information when requested by you.

Our services may also include distributing your resume, CV, and other related information to third party job sites with your consent and at your request. Should you elect to receive such services, your information shall be governed by and subject to the privacy policy on the respective sites to which your information is sent. We are unable to effectuate any changes or deletions to your information on such sites once your information has been sent and any communications regarding your information on such sites must be made with those sites directly.

To post testimonials. We post testimonials on the Platform that may contain personal data. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at info@resumesuk.com and be sure to include your name, testimonial location, and contact information.
To send you marketing and promotional communications. We and/or our third-party marketing partners may use your personal data for our marketing purposes, depending on your marketing preferences. These communications may include information about new products, services, or features. You can opt-out of our marketing emails at any time (see the section “WHAT ARE YOUR PRIVACY RIGHTS” below).
To deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
To request feedback. We may use your information to request feedback and to contact you about your use of our Platform so that we can improve our products and services and develop additional products and services to better serve our users.
To develop our products and services. We may use your information to further develop our existing products and services or to develop new products and services.
To protect the Platform, us, and others. We may use your information as part of our efforts to keep the Platform safe and secure (for example, for fraud monitoring and prevention) and to protect others from harm or abuse.
To enforce our terms, conditions and policies. We may use your information to ensure you and others are complying with our terms, conditions and policies, including providing your information to law enforcement if we believe it is appropriate to do so and using your information in connection with legal proceedings brought by us or against us.
To respond to legal requests and comply with applicable law. If we receive a subpoena, discovery request, or other legal request, we may need to review and evaluate your information and potentially provide your information in response to the request. We may also need to use your information as needed to comply with applicable laws and regulations.
For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve the Platform, products, services, and your experience.

D. WILL YOUR PERSONAL DATA BE SHARED?

Yes, your personal will be shared between ResumesUK and its affiliates and subsidiaries. In addition, we may share your personal data with the following categories of third-party service providers and marketing partners for one or more of the purposes described above.

Advertising, direct marketing, and lead generation providers
Chat service providers
Content optimization service providers
Invoice and billing service providers
Social media companies to which you enable access
Social media site advertising
Software service providers that parse and matchresume with job postings and provide other resume-related services and analytics
Targeted advertising platforms
Website and application analytics providers
Website hosting providers
Website testing and optimization service providers

In addition, where we believe it necessary or appropriate to do so, we may share your information with: law enforcement; government agencies or regulators; courts; parties to legal proceedings in which a subpoena or legal request has been propounded to which such information would be responsive. In those circumstances we will make reasonable efforts to disclose only that information that is relevant to the reason for disclosure and to protect the privacy of such information to the extent reasonably possible.

Finally, we may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

E. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We and our third-party service providers (such as advertising and analytics providers) use cookies and similar tracking technologies (like web beacons, clear GIFs, internet tags, and pixels) to gather information when you interact with our websites and email communications. Some tracking technologies help us maintain the security of our websites and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We also permit third parties to use tracking technologies on our websites for analytics to understand how visitors interact with our websites. For example, we use Google Analytics to evaluate website traffic and usage data to help us improve our products and services. For more information about how Google collects and processes data visit https://policies.google.com/technologies/partner-sites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/, and for Adobe please visit https://www.adobe.com/privacy/opt-out.html. In addition, we may permit third parties to use tracking technologies on our websites for advertising, including to help manage and display advertisements, and to tailor advertisements to your interests. The third parties use their technology to provide advertising about products and services tailored to your interests which may appear either on our websites or on other websites. This is sometimes referred to as third-party behavioral advertising.

Please review our Cookie Policy for additional information and also see the section “WHAT ARE YOUR PRIVACY RIGHTS” below.

F. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

The Platform, one of our websites or mobile applications may offer you the ability to register and login using your third party social media account details (like your Facebook or Twitter logins). If you choose to do this, we will receive certain profile information about you from the social media company. The profile information we receive may vary depending on the social media provider, but will often include your name, email address, friends list, profile picture as well as other information you choose to make public.

We will use the information we receive for the purposes that are described in this Policy. For more information about your rights with respect to this information, please see the section “WHAT ARE YOUR PRIVACY RIGHTS?” below.

Please note that we do not control, and are not responsible for, other uses of your personal data by the social media company. We recommend that you review their privacy policy to understand how they collect, use and share your personal data, and how you can set your privacy preferences on their sites and applications.

G. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal data for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it.

H. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we collect, receive, use, or store. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal data, transmission of personal data to and from the Platform is at your own risk. You should only access the Platform within a secure environment. If you believe your account has been compromised or you suspect any type of data breach, please contact us at info@resumesuk.com.

I. WHAT ARE YOUR PRIVACY RIGHTS?

The rights described in this section apply to all users. As noted above, if you reside in a particular state or country, you may have additional rights as required by applicable law. Please see our specific notices for those regions for more information about your specific rights:

United States Residents

European Economic Area Residents

Account Information

If you would at any time like to review or change the information in your account to make sure it is accurate and up-to-date, please log into your user account and update the information as needed.

If you terminate your subscription or account with us, then we will deactivate your account. However, we retain a copy of all resume created by us or on the Platform, and some additional information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, or comply with applicable legal requirements. We try to minimize the data we retain to only that which is necessary for these purposes.

Opt Out of Email Marketing:

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send. Even if you opt out of marketing emails, we may still send you service-related emails that are necessary for the administration and use of your account.

Cookies and Tracking Technologies

Some tracking technologies help us maintain the security of our websites and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. These tracking technologies are “necessary” because we need them for the websites to work properly. We don’t provide the option to opt-out of these tracking technologies, but you can remove these “necessary” tracking technologies by modifying your browser settings. Please note, some features of our websites may not be available to you as a result.

You may choose whether to allow or disallow other types of tracking technologies used to enable a website to remember certain information that changes how the website looks (preference cookies), to help us understand how visitors interact with our website (statistics cookies), and to track visitors across websites and which may be used to display ads that are more relevant or engaging for the individual visitor (marketing cookies). Please review our Cookie Policy for more information on how to change your preferences.

J. DO WE MAKE UPDATES TO THIS POLICY?

We may update this Policy from time to time. The updated version will be indicated by the “Last Updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review the posted Policy frequently to stay informed about how your information is being used.

K. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this Policy, you may contact our Data Protection Officer (DPO) by email at info@resumesuk.com.

EUROPEAN ECONOMIC AREA RESIDENTS NOTICE

We offer our Platform and services within the European Union and therefore the General Data Protection Regulation (“GDPR”) applies. This notice applies to you if you are resident in the European Economic Area (“EEA”: the countries of the European Union as well as Norway, Liechtenstein and Iceland) (“GDPR notice”).

Therefore, if you are located in the EEA, the general considerations in the Policy and the considerations specifically set out in this GDPR notice will apply. If there is a conflict between the Policy and the GDPR notice and this GDPR notice applies to you, then the GDPR notice will prevail.

Unless otherwise specified, definitions in this EU Supplemental Terms will have the same meaning as the definitions used in the Terms of Use.

If you have any questions or concerns about our collection or use of your information, please contact us at info@resumesuk.com.

Processors And International Data Transfers

Insofar as third parties process your personal data on our behalf, they do so as processors as defined in the GDPR. In these cases, we are the data controller, as we determine the purposes and means of data processing. We will only engage processors who adequately implement appropriate technical and organisational measures and who guarantee the protection of your rights. In order to ensure this, we enter into data processing agreements with our processors. This is compulsory under the GDPR. The data processing agreement regulates, among other things, data security, confidentiality and your rights.

If your personal data are transferred to ‘third countries’ – i.e., countries outside the EEA – we will only do so if the third country offers an adequate level of protection. In some countries outside the EEA – please, check here – your personal data are sufficiently protected in accordance with European data protection laws and regulations. If this is not the case, we provide appropriate safeguards to ensure adequate data protection. For example, by using the most recent standard contractual clauses as approved by the European Commission and by implementing additional safeguards.

If no appropriate safeguards are in place, we will only transfer your personal data if a legal exception applies. An example of a legal exception is explicit consent.

When And How Do We Request Consent?

1. Collecting and sharing your personal data

As set out in the Policy, we may collect your personal data from other sources and we may share your personal data with affiliated companies, group companies and subsidiaries, third-party services providers and marketing partners. In these cases and to the extent that the receiving party is not a processor on our behalf, we will only collect or share your personal data if we have obtained your consent. This consent is obtained for example via a consent banner or a cookie banner depending on the receiving party.

2. Marketing purposes

We will not use your electronic contact details for marketing purposes, unless you are our customer or meet another exception under the applicable telecommunications laws. As mentioned in the Policy, you can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send (this is also called ‘OPT OUT’). If you are not our existing customer, we will ask for your consent to send direct marketing messages (this is also called ‘OPT IN’).

For the underlying processing of your personal data for marketing purposes, we may process your personal data on the basis of our legitimate interest, except when your interests or your fundamental rights and freedoms outweigh our interests. This legal basis is referred to below as ‘legitimate interest’.

3. Special categories of personal data
Our Platform does not intend to collect special categories of personal data, such as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs. However, we cannot fully guarantee that we will not collect such data if you provide it to us (for example, in yourresume). We will not use it for purposes other than creating your resume.

Additional Privacy Rights

If you are a resident of the EEA, you may invoke a number of privacy rights additional to those mentioned in the Policy, which are the right to review or change the information in your account to make sure it is accurate and up-to-date. The additional rights include:

Right to Erasure. You generally have a right to erasure; however, we may not always erase your personal data because sometimes the processing is still necessary: for example, for complying with statutory obligations or for lodging, exercising or substantiating legal claims. Therefore, we will weigh your interest in having your personal data erased against the necessity of maintaining the personal data for other legitimate interests. Regarding the deactivation of your account we refer to the information mentioned in the Policy.

Right to Restriction of Processing. Under certain circumstances, you may have us restrict the processing of your personal data. For example, if the accuracy of your personal data are contested.

Notification of Rectification, Deletion or Restriction. Unless it is impossible or involves a disproportionate effort, we will inform the recipients of your personal data about rectification, deletion or restriction of processing.

Right to Data Portability. Under certain circumstances, you may request us to transfer your personal data to another party.

Right of Objection. Furthermore, under certain circumstances you may object to the processing of your personal data by us (or third parties engaged by us). For example, you may object to the use of your personal data for marketing purposes.

Right to Withdraw Consent. If we have requested your consent for data processing, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of the processing prior to the withdrawal.

Right of Complaint. If you believe that the processing of your personal data violates applicable laws and regulations, please contact us at info@resumesuk.com. We will always try to find a solution together. Should this not be possible, you can lodge a complaint with the Dutch Data Protection Authority, or any other competent authority in the European Union, or to take legal action.

How to exercise these rights and what we may need from you?

You can submit your request(s) for exercising these rights to us at info@resumesuk.com, please provide your name, telephone number, and type of request. To protect your privacy and security, we will take reasonable steps to verify your identity before responding to your request(s). Only you or someone legally authorized to act on your behalf may make a verifiable request related to your personal data. For example, if you make a request, we will ask you to confirm your name, email address, and/or other information we in our records to verify your identity. This is a security measure to ensure that personal data are not disclosed to someone who has no right to receive it.

We will respond to your request as soon as possible, and no later than one month from receipt of your request. In doing so, we will also assess whether, and if so to what extent, we can or must comply with your request under the law. If a longer period of up to two months is needed, we will inform you within one month of receipt of the request. The submission and processing of your request is free of charge, unless your request is manifestly unfounded or excessive, in particular because of a repetitive character.